Shipping & Returns Policy

Thank you for Shopping at Elmas Mall

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. This Return and Refund Policy has been created to help the buyer understands our terms for refund.

 The following terms are applicable for any products that You purchased with Us.


Interpretation and Definitions




The words of which the initial letter is capitalized have meanings defined under the following conditions.


The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.




For the purposes of this Return and Refund Policy:

 means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

 (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Elmas Mall, accessible from

Your Order Cancellation Rights

 You are entitled to cancel Your Order for refund within 2 days after you purchase the order with no reason needed.

The deadline for cancelling an Order  is within  2 days from the date on which you purchased the order  or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

 In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

By email:

 We will reimburse You no later than 25 days from the day on which we recieve the cancelation. We will use the same means of payment as You used for the Order.


Conditions for Returns

 In order for the Goods to be eligible for a return, please make sure that:

 The Goods were purchased in the last 20 days

The Goods are in the good packing 

The following Goods cannot be returned:

 in case goods you recieved the exact Goods products and you stay with them for over 3 days after receiving them that they didn't meant your expectations. 

If the products you recieved are the exact ones and they did not meet your expectations or satisfaction that you did not like them.

The items are not suitable for return due to mistakes and errors made by the buyer in sizes or colour orders . if you need to return them for exchange you will carter for all the shipping costs or the extra prices in the exchange.

if the items are the exact ones you ordered for including the sizes and colour in your purchase and they are the ones you recieved on delivery.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

Saraç İshak, Küçük Haydar Efendi Sk. No:13, 34130 Fatih/İstanbul

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.